brand design support
submit Your request for Brand Design Support
You will receive a confirmation of your requested hours or an explanation why it was denied.
Hours are assigned on a first come, first served basis.
Invoices for that month's hoursare sent on the first of the month.
Cancellations made less than 30 days in advance with be responsible for 50% of the fee.
Q: What kind of work can I use the monthly retainer for?
Basically any design work I'm qualified for! That could include: SquareSpace setup & design, print design (business cards, apparel, flyers, books, etc.), social media design, web asset design, etc.
If you have a particular project you're not sure falls into those categories, just shoot me an email and I'll let you know.
Q: How many months do I have to commit to?
As many or as few as you want! There's no minimum.
Q: What turnaround time can I expect?
1-2 business days for smaller projects or rounds of edits, and for larger projects, I'll give you a time frame you can expect the first draft by based on complexity and scope.
Q: What If I Have an Urgent Project?
Urgent projects aren't out of the question - text me as soon as you have details and the deadline (I'll provide my phone number once we start working together) and I'll let you know if I'm able to make it work. Usually I can make rush projects work, unless I'm already working on a rush project for another client.
Rush projects are counted as 1.5x the hours.
Q: What if you take a vacation?
All clients affected by any time off are notified two weeks in advance of my vacation, so that I can assure everything they need is completed before my leave.
Any month where I take more than three business days off, any of your unused hours will rollover to the next month without penalty.
Q: Do Hours Rollover?
Half of your unused hours rollover to the next month, rounded down. So if you have 1.25 hours left at the end of the month, 0.5 hours will be added to the next month's hours.
Q: What if I end up needing more hours in a month?
You may request more hours if you run out of time during the month, but whether or not I'll be able to make that work will depend on my current load.
Basically, feel free to ask, but there's no guarantee that you'll be able to increase your hours once the month has started.